World Passenger Symposium 2014

The World Passenger Symposium 2014 will focus on how industry collaboration can trigger innovation and drive value through innovation for the benefit of customers. It will cover the transformation currently taking place in the industry in the areas of Distribution, Customer Experience and Airport Design.

Event highlights

• New Feature: CIO & IT Executives ForumThis forum, themed “Digital Business for the Airline Chief Information Officer (CIO)” will bring together Airline CIOs and senior IT executives to present the current aviation technology trends.  The session will provide an exclusive environment to meet your CIO counterparts from other airlines to discuss and learn about technologies relevant to the airline industry .

This forum will be jam packed with hot topics:

• Digital Business in Aviation
• Innovation Product Development
• How to leverage Big Data
• How to operate in a high volume low margin business
• Paperless Aircraft Operations 
• CIO versus Chief Marketing Officer, and the Chief  Digital Officer?

A Revolution in Distribution?

From central reservation to global distribution systems; from airline websites to online travel agents, travel metasearch and business travel agents, distribution has never stopped being a key topic for airlines and their partners. Is New Distribution Capability (NDC) the next frontier for airline distribution? Will it bring radical changes to the distribution to end-consumer or is it a natural evolution for an industry that is lagging behind in terms of product retailing?

The Millennial CustomerLearn about the “millennials" - the next generation of travellers. How will they change the game? Learn about the multiple expectations throughout the journey and how empowering customers  will allow them to dynamically design their own experience. Will the customer interact in real time with their airlines and airports? What role will social media play in 25 years?

Airport 2025
Listen to discussions on how we can create a better experience while at the same time assuring security and border control. Learn how airport design anticipates infrastructure changes in new airport development but also in refurbishing existing airports.